Returns & Exchanges

Online/Mail/Phone Order Purchases

To return item(s), fill out the return form that was sent with your order. For your convenience, you can print out a return/exchange form here. For returns, only the return portion of the form needs to be completed. Items can be returned/exchanged unwashed, unworn, and undamaged, with tags still attached, within 60 days of original purchase date. Proof of purchase, such as a copy of the packing slip invoice, is required for return of item(s). If you cannot find your packing slip invoice, call customer service at (206) 429-5357. Credits and charges will be issued in the same manner as the original transaction. Please allow seven (7-14) business days for your returns and exchanges to be processed.

Event Purchases

If for any reason you are not completely satisfied with a purchase you made at one of our events, simply return item(s) for a full refund or exchange your item(s). Unwashed, unworn, and undamaged items with tags still attached can be returned or exchanged within 60 days of original purchase date.

Proof of purchase, such as a copy of the original sales receipt, is required for reimbursement of the full purchase price. Refunds will be given in the same manner as the original transaction. When no proof of purchase is available, we refund the most recent price charged for items returned to us in the form of a store credit.

Returns and Exchanges should be shipped to the following address:

One Million Kids For Equality
2034 14th Ave W
Suite 203
Seattle, WA 98119

Shipping Charges

Shipping charges for returned items and exchanges, as well as initial shipping fees are not refundable. The cost of shipping returns will be deducted from your refund amount.

Shipping charges are refunded only if:

the carrier loses the package
an item was shipped damaged or defective
an item was damaged during shipping
we ship an incorrect item
If the return is a result of our error, you won’t be charged for return shipping. Call (866) 209-8948 and a USPS return shipping label can either be emailed or mailed to your address.

Exchanges

Items can be exchanged unwashed, unworn, and undamaged within 60 days of original purchase date. Exchanges are subject to our regular shipping and handling fees. If you are exchanging your purchase for something else, we will apply your credit towards the new item(s) at their current price. Fill out the return and exchange section of the return form that was sent with your order.

Special Order Items

Special order items may be returned with a 20% restocking fee. Print on demand orders or personalized product cannot be returned.

Coupon Codes

If you used a coupon code to make your purchase, we will exchange the item for the same style in a different size or color. If you are exchanging your purchase for something else, we will apply your credit towards the new item at their current price. A previously used coupon code cannot be applied to the sale of a different item.

Purchases made online, by mail, or phone may only be returned by mail. Online, mail, and phone purchases may not be returned in person or at our events. For more information, please contact customer service at customerservice@onemillionkids.org, or call (206) 429-5357, from 9 a.m. to 5 p.m. (CST).